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Terms of Service

Last updated: October 2026

1. Who we are

These Terms apply to the BizBee website and services in Dubai, United Arab Emirates. References to "BizBee," "we," "us," and "our" mean the BizBee service.

2. Acceptance of these Terms

By using bizbee.ae, placing an order, uploading files, requesting a stamp, or contacting us for a print job, you agree to these Terms, the Privacy Policy, the Refund and Cancellation Policy, the Delivery Policy, and the Prohibited Content and Artwork Policy.

3. Services

BizBee provides online document printing, custom stamp requests, finishing options, and delivery-first fulfilment in supported Dubai areas. Business cards, brochures, booklets, and specialist products are custom enquiries unless they are available through the online print builder. Available products, delivery methods, prices, cut-off times, and service areas may change based on capacity, address eligibility, and courier availability.

4. Customer responsibility for files and order details

You are responsible for checking all files, information, and order options before submitting an order. This includes:

  • spelling, names, phone numbers, dates, QR codes, barcodes, TRNs, and license details;
  • page size, orientation, page order, blank pages, comments, markup, and unwanted hidden content;
  • image quality, file resolution, margins, bleed, crop area, and readability;
  • selected paper, colour or black-and-white choice, single-sided or double-sided choice, quantity, and finishing;
  • delivery area, building, unit, recipient name, phone number, and access instructions.

BizBee prints from the file and options submitted by the customer. We are not responsible for mistakes already present in the uploaded file or the customer-selected order settings.

5. Proofs, previews, and custom work

Where a preview or proof is shown or sent, you must review it carefully before approval. Custom printed items, stamps, and made-to-order goods are produced for your specific request. Once printing, stamp production, finishing, packing, or dispatch preparation has started, the order becomes custom work in progress and cannot normally be cancelled.

6. Orders, pricing, VAT, and payment

  • Prices are shown in AED. Prices include 5% VAT where displayed during checkout or confirmation.
  • BizBee may correct obvious pricing, tax, or availability errors before accepting an order.
  • Ordinary online print orders are accepted only after online payment is completed and the order passes any required file, address, payment, or compliance checks.
  • Stamp requests are confirmed after BizBee reviews the submitted details, prepares the final artwork/proof, and provides the applicable payment route.

7. Colour, print variation, and production tolerances

Colours on screens may not exactly match printed output. Minor colour variation caused by screen settings, RGB/CMYK differences, file setup, paper type, print process, or finishing material is normal and is not automatically a production defect. Major production errors caused by BizBee will be reviewed under the Refund and Cancellation Policy.

8. Delivery responsibility

Delivery timings are target estimates unless BizBee expressly confirms a guaranteed slot in writing. BizBee is not responsible for delays caused by incorrect delivery details, unavailable recipients, access restrictions, courier conditions, traffic, weather, or events outside our control. Detailed delivery rules are in the Delivery Policy.

9. Prohibited content and stamp rules

You may not upload or request content that is illegal, fraudulent, deceptive, offensive, infringing, counterfeit, fake-official, or unsafe to produce. BizBee may refuse, pause, cancel, or escalate an order if content, artwork, company-stamp details, trade-license details, or ownership rights are unclear. Detailed rules are in the Prohibited Content and Artwork Policy.

10. Cancellations, reprints, and refunds

Cancellation, reprint, replacement, redelivery, and refund requests are handled under the Refund and Cancellation Policy. The normal remedy for a BizBee-caused production issue is reprint or replacement of the affected item. Refunds are reviewed where reprint or replacement is not reasonable, not possible, or approved by the owner/operator.

11. Uploaded files and privacy

You retain ownership of files you upload. You grant BizBee permission to use uploaded files only as needed to quote, produce, deliver, support, review, reprint, refund, or legally administer your order. File handling and retention are explained in the Privacy Policy.

12. Limitation of liability

To the maximum extent permitted by law, BizBee's liability for an affected order is limited to the amount paid for that affected order or affected item. BizBee is not liable for indirect, consequential, business, reputational, opportunity, event, deadline, or profit losses.

13. Service refusal, suspension, and account action

BizBee may refuse service, suspend an order, request more information, or close an account if we believe these Terms are violated, payment is not valid, required documents are missing, content is prohibited, or continuing the job may create legal, safety, operational, or reputational risk.

14. Governing law

These Terms are governed by the laws of the United Arab Emirates. Disputes are subject to the competent courts of Dubai, UAE, unless another mandatory rule applies.

15. Language

These Terms are currently provided in English.

16. Contact

For questions about these Terms: hello@bizbee.ae
BizBee, Dubai, United Arab Emirates